Incorrect delivery – Physical products
Unfortunately, errors cannot always be avoided.
We always look for the best solution for everyone.
If you think you have received the wrong item or version,
please contact our customer service by:
Phone: 0479 55 76 69 | International: +32 479 55 76 69
Email: office@bernaertsmusic.com
Important:
1. Never open or remove the plastic foil! Products without foil are never taken back.
2. Never return anything without prior contact with our customer service.
3. Complaints must be reported within 24 hours of delivery.
Incorrect delivery – Digital products
Unfortunately, errors cannot always be avoided.
We always look for the best solution for everyone.
If you think you have received the wrong item or version,
please contact our customer service by:
Phone: 0479 55 76 69 | International: +32 479 55 76 69
Email: office@bernaertsmusic.com
Important:
1. Never download your digital product! Downloaded products are never eligible for an exchange, even if they were delivered incorrectly.
2. Get in touch with our customer service.
3. Complaints must be reported within 24 hours of delivery.
Damaged products on delivery
Our shipping partners do their utmost to deliver your order properly to you.
Unfortunately, it is possible that goods are occasionally damaged during transport.
If you have received a damaged product, please contact our customer service by:
Phone: 0479 55 76 69 | International: +32 479 55 76 69
Email: office@bernaertsmusic.com
Important:
1. Never open or remove the plastic foil! Products without foil are never taken back.
2. Take some photos of the damaged product and send them to office@bernaertsmusic.com
3. Never return anything without prior contact with our customer service.
4. Complaints must be reported within 24 hours of delivery.
